Refund policy
Order Modification & Packaging
- Once an order is placed, it cannot be modified or merged with another order.
- We ensure secure packaging to protect your order from damage during transit.
- Our shipping partners are selected to provide reliable and timely delivery of your products.
Content Disclaimer
- We strive to provide the most up-to-date and comprehensive study materials available in the market.
- However, we do not guarantee complete topic coverage, as study materials are frequently updated by coaching institutes.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product that does not match your original order, please follow these steps:
- Contact our support team via support@upscvault.com within 7 days of receiving the order.
- Attach clear images of the damaged/incorrect product in your email.
- Once verified, we will arrange a one-time free replacement of the product.
Replacement & Refund Process
- Replacement will be initiated only after we receive the returned product.
- We will issue a credit note for the value of the returned product, which can be used for future purchases.
- Shipping charges are non-refundable.
- Refunds (if applicable) will be credited directly to your bank account and can be used for subsequent orders.
For any further queries, feel free to reach out to us at support@upscvault.com