Shipping policy

Order Cancellation Policy

Cancellation by UPSC Vault

We strive to fulfill all orders placed on our website; however, we reserve the right to cancel orders under the following circumstances:

The product is out of stock with our supplier, vendor, or publishing partner.
Limited inventory is available for purchase.
Restrictions apply on the number or quantity of items as per our terms and conditions.
The shipping address or contact details provided are incorrect or incomplete.
Our logistics partners do not deliver to the specified location.

If your order is canceled by us, you will receive a full refund for any payment made.

Cancellation by the Customer

Customers may cancel their order at any time before it has been processed by reaching out via email or customer support. In such cases, we will issue a full refund for the amount paid.

However, once the order has been processed and shipped, cancellation will not be possible.

If we detect fraudulent activity or any violation of our terms of use, we reserve the right to cancel such orders at our discretion. A record of such fraudulent transactions will be maintained, and future access to our platform may be restricted.

Shipping Policy

Processing and Dispatch

Orders are typically processed within 1 business days after payment confirmation.
Shipping timelines vary based on the product type and delivery location.
Once dispatched, tracking details will be shared with you via email/SMS.

Delivery Timelines

Standard delivery: 1-7 days

(Note: Delivery time may be subject to delays due to unforeseen circumstances such as natural disasters, strikes, or other logistical challenges.)

Shipping Charges

Shipping charges will be displayed at checkout.
Free shipping may be available for orders above a certain value.

Damaged or Lost Shipments

If an order is lost in transit or arrives damaged, please contact our support team within 5 days of delivery. We will investigate and provide a suitable resolution.

For further assistance, feel free to reach out to our support team at support@upscvault.com